Summary
Highly motivated IT professional with 15+ years of experience in diverse technical roles. Proven ability to troubleshoot hardware and software issues, provide technical training, and support end-users. Seeking to leverage my expertise as an IT Training and Support Coordinator to enhance user experience and contribute to the smooth operation of the IT department.
Technical Skills
- Hardware: Routers, switches, firewalls, PCs, servers
- Operating Systems: Windows and Linux system administration
- Networking: TCP/IP, DNS, DHCP
- Programming Languages: Python, C#, CSS/HTML (basic proficiency)
- Software: LibreOffice, Notepad++
- Other: Virtual Machines, Web hosting (WordPress, Apache, Nginx, MySQL, PHP)
AI Experience
- Interested in the potential of implementing a locally-run, AI-powered tech support bot using LLM technology to enhance IT support efficiency and responsiveness while ensuring data security and privacy.
- Actively engaged in AI projects, with a focus on training LoRA models and creating datasets for various generative text applications.
- Proficient in AI prompt engineering for accurate and rapid AI-assisted workflows.
- Experienced in deploying and utilizing pre-trained generative models for image, video, and audio generation, sharing these tools with online communities.
- Currently developing a dataset for a small LLM, demonstrating a commitment to continuous learning and expanding knowledge in the field.
Experience
Technology Consultant (Self-Employed)
2008 – Present
- Advised clients on technology solutions and product selection, resulting in cost-effective and efficient implementations.
- Conducted technical training sessions for clients on various topics, including software installation, hardware maintenance, and cybersecurity best practices.
- Provided ongoing technical support to clients, troubleshooting hardware and software issues remotely and on-site.
- Successfully implemented cloud-based solutions for multiple clients, resulting in increased productivity and reduced costs.
App Developer (Listuguj Mi'kmaq Government)
Apr 2022 – Oct 2022
- Developed two Mi'kmaq language learning apps: a flashcard-based app for adults and a collection of language learning games for children and teens.
- Gained valuable experience in C#, project management, user interface design, and educational software development.
IT Technician (Gencom)
2007 – 2008
- Configured and maintained security camera software and data storage systems for local businesses.
- Assisted in malware removal and system patching to enhance digital security.
Community Technical Support
2008 – Present
- Provided extensive volunteer technical support to members of the local community for over 15 years.
- Assisted individuals of all ages, including seniors, with a wide range of tech issues.
Self-Taught Technical Experience
2008 – Present
- 15+ years of hands-on experience building, troubleshooting, and maintaining computer systems.
- Successfully assembled and repaired PCs from a young age.
- Created and managed a popular public game server, demonstrating strong networking and system administration skills.
Education
- High School Diploma CCNB – Received Diploma in 2019